Live Agent
Nothing Beats Live Agent Support,
Enhanced by AI Assistance
Enhance customer experiences and boost agent productivity with EnableX Live Agent; seamlessly blending real-time text, voice, or video chat with AI-enhanced support.
All-in-One Solution for Seamless Customer Service
Enable quicker resolutions by empowering customer support agents to stay connected with customers, seamlessly transitioning between channels—voice, video, or messaging—based on what's most convenient for the customer.
End to End Journey
Cut the waiting time for a callback by seamlessly transitioning customers from a bot conversation to a live agent, with the full chat history retained.
Closer Engagement
With voice and video chat capabilities, agents can read customer emotions, enabling them to personalise interactions and more accurately address concerns.
Faster Resolutions
Live chat creates better opportunities to address potential concerns, clarify doubts, and guide users towards making a purchase decision.
Foster Deeper, More Personal Interactions
between Customer and Agent
EnableX Live Agent equips your Customer Service teams with powerful real-time communication capabilities to deliver personalised, seamless support across any digital channel.
Be available for your customers anytime with omnichannel live messaging. Whether they're browsing your website or reaching out through social platforms like WhatsApp or Messenger, your agents can promptly address their inquiries, ensuring a seamless experience.
- Full context of customers history and conversations.
- AI Agent Assistant to suggest responses for agent
Sometimes, a voice conversation is far more effective than typing over text. Empower your Customer Support team to quickly address customer questions and resolve issues directly from the live chat over voice calls. This personal interaction accelerates service, builds trust, and fosters stronger customer connections.
- Crystal-clear, high quality voice calls
- Full context of customers history and conversations
- Call recording for training or future reference
Boost sales and customer satisfaction with live video calls. Enable your customer service representatives to take video calls for one-on-one consultations, product demonstrations, and immediate problem solving—all from a live chat window.
- One-to-one or multiparty video calls
- Initiate a call instantly with a single click via Click2Call
- Video call recording for quality assurance or training purposes
- Full context of customers history and conversations
Overcome communication barriers with ease by seeing the problem firsthand. With video calls and co-browsing capabilities, agents can share screens with customers in real-time to pinpoint issues and provide accurate, effective guidance.
- Realtime screen sharing between agent and customer
- Annotation and highlighting to easily emphasise key areas
- Recording for training or future reference.
Improve Agent's Productivity with AI Agent Assist
Deliver faster and smarter customer support by empowering your agents and sales reps to work more effectively with Generative AI.
Chat Summary
Improve agent efficiency by providing concise summaries of past bot or agent conversations. This enables agents to swiftly grasp the context without wading through lengthy transcripts.
Reply Rephrase
Equip agents with an AI-powered proofreading assistant to refine their responses to customers. This helps minimise grammatical errors and typos, ensuring each reply is professional and polished.
Reply Suggestions
Provide real-time assistance to agents with suggested replies, relevant knowledge base articles, and recommend responses, ensuring every response is always accurate, consistent, and aligned with your brand voice.
Designed For Enterprises That Prioritise Exceptional Customer Support
Turn every live chat into a business opportunity with features specifically designed for businesses that prioritise customer satisfaction.
Intelligent Routing, Smooth Bot-to-Agent Handoffs
Effortlessly hand over conversations from bots to live agents while preserving chat history and context. Customise your routing logic based on inquiry keywords and agent expertise, or implement round-robin routing to streamline queue management.
Never Miss a Conversation with Omnichannel Presence
Engage your customers across all your digital properties, including websites and apps, and on every digital channel like Messenger and WhatsApp. Now, you can extend your customer support in real time, wherever they are.
Sharpen Agent's Performance with AI-driven Insights
Evaluate the performance of your customer service team and discover ways to improve with key AI-driven insights. Analyse metrics such as response time, missed chats, chat conversions, and CSAT scores to make data-backed decisions.
Essential and Flexible Integrations
Easily connect to your technology stack—CRM, shopping cart, knowledge base systems, and more—for a streamlined engagement experience. From Salesforce to Zendesk, we've got you covered with off-the-shelf integrations and a highly flexible API.
Let's work together to Perfect
Every Customer Engagement
EnableX Live Agent, Delivering Unlimited Opportunities
Technical Support
Diagnose and resolve complex issues in real time with threeway video calling support among the customer, agent, and engineer. This setup provides hands-on guidance and ensures that problems are accurately addressed.
Product Demo
Showcase and demonstrate your products to customers through face-to-face video chat, using screen sharing and annotation to instantly illustrate how a product is used, adding an extra layer of engagement and clarity
Sales and Lead Generation
Engage prospects browsing your website with live chat and an AI co-pilot. Answer their questions and offer personalised product recommendations based on their inquiries and preferences, thus enhancing the shopping experience and boosting conversions
Virtual Tour
Address homebuyer inquiries through a chatbot and escalate to a video call for a virtual house tour with an estate agent when necessary.
Preliminary Interviews
Guide candidates to upload documents and complete registration, through an HR bot before escalating to a video call with an HR representative
Explore Other Dialogs Cloud Solutions
AI Chat Agent
Enhance your customers' self-service experience with a conversational AI bot that understands, empathizes, and resolves issues at scale
AI Voice Agent
Upgrade your phone support with AI-driven, human-like voice engagement that scales.
Blogs, Product Updates and Much More
Latest Updates from Enablex
Transform Your Customer Experience with Chatbot-CRM Integration
September 18, 2024 / Team EnableX
10 Reasons Why EnableX Conversational AI Leads the Future of Customer Engagement
September 9, 2024 / Team EnableX
Revolutionising Customer Engagement: The Power of AI Omnichannel Chatbots
October 3, 2024 / Team EnableX
FAQ About EnableX Live Agent
1. What is EnableX Live Agent Support Software?
Live Agent Support software, some called it customer Live Chat Support software, lets customer service agents provide real-time support for customers. It allows customers to connect with a human agent through a chat interface via text, voice, or video calls. Paired with AI Agent Assist, EnableX platform enables customer service agents to quickly answer questions, resolve issues, and deliver technical support efficiently.
2. Can Live Agent Software Integrates with existing system?
Live Agent Support platform can seamlessly integrates with business tech system including CRM or help desk solutions through APIs and SDKs. This integration enables customer service agents to access customer details including customer data, history and context directly from Live Agent Support platform.
3. Can EnableX Live Agent Integrate with Other Dialogs Cloud Services?
4. What is EnableX Live Video Support?
Unlike other providers that only offer live chat through messaging, EnableX delivers a comprehensive real-time communication platform, including voice and video calling, along with co-browsing capabilities. This empowers businesses to provide more personalised and effective customer interactions, enabling face-to-face conversations, live troubleshooting, product demos, and even guided on-screen assistance—all in one seamless solution.