RCS BUSINESS MESSAGING
Level Up Your Engagement with
RCS Business Messaging
Send rich, personalised, and contextually relevant content straight to customers' mobile devices,
on both Android and iPhone
RCS Business Messaging Solution, Built to Deliver More
Rise above the competition with RCS—a cutting-edge messaging protocol that elevates SMS with branded messaging and rich interactive features, revolutionising how businesses and consumers connect and engage.
Grab Customer
Attention
Captivate customers with stunning images, videos, GIFs and rich interactions that exceed expectations—all within the messaging app they already use.
Detailed Campaign Metrics
Track and analyse key metrics such as sent rates, open rates, and click-through rates, helping you fine-tune and optimise your marketing strategy for maximum impact.
Secure, Reliable
Messaging
With Google-verified sender IDs and seamless fallback protocol, RCS ensures your messages are secure and always delivered.
Rich Messaging Features Your
Customers Will Love
Boost customer engagement with dynamic outbound messages, powered by cutting-edge RCS
features, for a richer and more interactive experience
Verified Sender
Enhance Trust and Credibility
Boost customer trust by displaying a Google-verified sender badge next to your brand name, adding legitimacy to your messages.
Trusted Branding
Strengthen Brand Identity
Keep your messages on-brand by embedding RCS-enabled elements like your logo and brand name directly within your messages.
Rich Media Cards
Deliver Rich Media Content in a Single Message
Share high-quality images, videos, GIFs and even interactive cards that give users detailed information about products, services, or tickets, all within a single message.
Carousels
Swipeable Rich Cards for a Seamless Experience
Transform the customer journey with an interactive carousel of rich cards that customers can scroll, swipe, or tap to easily explore and select the best offers.
Suggested reply and actions
Clickable Buttons for Easy Interactions
Enhance engagement with buttons for suggested replies, quick-dial options, or action buttons like ‘View Map’ or ‘Try More’ Options.
QR Codes and Trackable Links
Boost CX with Dynamic Ticketing
Make it easier for customers to scan tickets or track packages with easy-to-use QR codes directly embedded in the message.
Better Metrics
Detailed Read Receipts and Analytics
Understand sent rates, open rates, reply rates, and button click-through rates and more with detailed campaign metrics to fine-tune your conversational marketing strategies.
Verified Sender
Enhance Trust and Credibility
Boost customer trust by displaying a Google-verified sender badge next to your brand name, adding legitimacy to your messages.
Trusted Branding
Strengthen Brand Identity
Keep your messages on-brand by embedding RCS-enabled elements like your logo and brand name directly within your messages.
Rich Media Cards
Deliver Rich Media Content in a Single Message
Share high-quality images, videos, GIFs and even interactive cards that give users detailed information about products, services, or tickets, all within a single message.
Carousels
Swipeable Rich Cards for a Seamless Experience
Transform the customer journey with an interactive carousel of rich cards that customers can scroll, swipe, or tap to easily explore and select the best offers.
Suggested reply and actions
Clickable Buttons for Easy Interactions
Enhance engagement with buttons for suggested replies, quick-dial options, or action buttons like ‘View Map’ or ‘Try More’ Options.
QR Codes and Trackable Links
Boost CX with Dynamic Ticketing
Make it easier for customers to scan tickets or track packages with easy-to-use QR codes directly embedded in the message.
Better Metrics
Detailed Read Receipts and Analytics
Understand sent rates, open rates, reply rates, and button click-through rates and more with detailed campaign metrics to fine-tune your conversational marketing strategies.
The Number Says It All
72%
are more likely to purchase online if they can ask questions in real-time
74%
are more likely to engage with a brand through RCS
35x
more likely of customer reading RCS messages than emails
Source : Google
Turn Messages into Engaging Conversations
Here are just a few ways you can leverage RCS campaigns to deliver rich, interactive experiences that surpass customer expectations. The possibilities are truly endless.
Automate Order Confirmations
Elevate customer support with automated, branded order confirmations that provide real-time updates on order status, account info, and delivery details. Empower your customers with interactive buttons to effortlessly reschedule deliveries or connect with support in just a click.
Interactive Marketing Campaigns
Deliver dynamic, interactive campaigns featuring product carousels, video previews, and instant buy buttons. Let customers effortlessly explore new arrivals, unlock exclusive discounts, and make purchases right within the message, driving engagement and boosting conversions.
End-to-end Ticketing Experience
Sends digital boarding passes via RCS, featuring a scannable QR code and key flight details like departure time, gate, and seat info. Passengers receive real-time updates, can add the pass to their digital wallet, and use interactive buttons to change seats, upgrade, or contact support—all within the message.
Blogs, Product Updates and Much More
Latest Updates from Enablex
Apple Supports RCS on iOS 18: What it Means for Your Business and Customer Engagement
September 27, 2024 / Team EnableX
The Game-Changing Power of WhatsApp Chatbots for Enhanced Customer Experience
April 10, 2024 / Team EnableX
Is Omnichannel Marketing Good for Small Businesses?
April 2, 2024 / Team EnableX
FAQs about RCS Business Messaging
1. What is RCS?
Rich Communication Services (RCS) is an IP-based messaging platform that goes beyond traditional SMS and MMS. RCS Business Messaging includes advanced chat app features like QR codes, GIFs, locations, videos, and call-to-action buttons. Unlike other messaging apps, RCS is delivered through mobile network operators and is widely available worldwide on both Android and iOS 18 devices.
2. What is RCS Business Messaging?
RCS Business Messaging allows companies to send rich, interactive and branded messages—whether promotional or informational—to their customers at scale.
3. What are the common types of RCS Broadcast traffic?
4. Is an internet connection required to receive RCS messages?
Yes, RCS messages require an internet connection (Wi-Fi or mobile data), unlike SMS, which only needs basic network coverage.
5. What if an RCS message can’t be delivered?
If a user’s device or carrier doesn’t support RCS, the message can seamlessly fall back to alternative channels like WhatsApp. Each RCS message has a defined delivery window; if it remains undelivered within this timeframe, a WhatsApp message is automatically sent as a backup. This fallback feature is optional and can be customised based on your preferences.