Turn every customer engagement into an opportunity for growth through personalised, dynamic, and intelligent customer conversations, using a balance of Conversational AI and Human.
Capture new business opportunities and ensure you never miss a chance to interact with customers.
Address customer queries around the clock with accuracy, promoting higher NPS and CSAT.
Automate mundane tasks and reduce operational costs with AI, freeing your agents to focus on more interesting and urgent cases.
Lead customers from the first conversation, guiding them every step of the way to resolve their issues.
Agents bring connection and empathy, while Conversational AI bots offer efficiency and scalability. Only EnableX Dialogs Cloud provides the solutions to achieve human-bot synergy, seamlessly blending the best of both worlds to deliver the most effective and supportive omnichannel experience.
AI Chat Assist
Resolve customer issues instantly across any channel with our GenAI-powered conversational bot and automation
Key features :
Omnichannel AI Chat Assist 
AI Voice Assist
Provide instant, efficient, and human sounding voice responses to commands and queries with our automatic speech recognition Voicebot
Key features :
Multilingual AI Voice Assist
Human Assist
Handle complex issues in real-time by combining human expertise with AI technology for an enhanced support experience
Harness the power of Dialogs Cloud, where Conversational AI works in tandem with human agent and intelligent routing to escalate cases to the right agent with a complete transfer of history and context.
Prevent customers from getting lost in the routing maze. Design smart logic that instantly connects them to the right agent, whether you're routing by inquiry keywords or agent skills like region, language, or function
Don't make high-value customers wait. Assign them to the dedicated agent or put them on high priority queues for immediate attention, which helps strengthen long-term loyalty and enhances their overall experience with your brand.
Minimise downtime and ensure prompt assistance by routing customers to agents on duty. Whether supporting multiple shifts or peak hours, route by shift guarantees seamless transitions and balanced workloads.
Dialogs cloud uses a combination of machine learning (ML), natural language processing (NLP), and generative AI to create a custom AI model that can answer questions of any complexity.
Provide instant AI-powered omnichannel support for unmatched customer reach
Be available to assist you customers anytime as they browse your website or your native app.
Engage customers effortlessly on Messenger, providing instant, personalised respones.
Add a bot on of the most reliable channels, providing 24x7 answers to customer questions.
Automate integration and build richer customer engagement on world's most popular chat app.
Incorporate the rich features of the channel with a bot for better customer experience.
Be available to chat on social media whenever your customers are browsing your profile and products.
Orchestrate conversational flows across channels with our no-code, all-in-one chatbot builder.
Create it once for one channel and deploy it across multiple channels. It's that simple.
Save time with ready-to-use templates - reuse them as they are or edit them to develop your own engagement journey.
Customise Chat Widget's look and feel to match your brand's style and app/website design.
Set conditions, rules and triggers with drag-and-drop workflow builder. Spice up your bot with rich messages, including images, buttons, carousels, and galleries.
Integrate quickly with CRM, CDP, and knowledge-based system for a seamless engagement experience.
Conduct a test run to identify and fix issues in real-time, ensuring a frictionless customer experience.
Personalise your bot to perfectly reflect the tone of voice and style of your brand, ensuring every interaction feels authentic.
Generate more qualified leads, boost conversion rate, and grow your revenue effortlessly with Conversational AI
Enhance the digital edtech experience by offering comprehensive student support from admission and enrollment to learning, all with the help of intuitive conversational AI.
Automate the entire process from FNOL claims filing and finding relevant information to evaluating plans and policies, as well as providing Post purchase support.
Automate financial procedures and transactions directly within the chat window, without requiring your customer to navigate away. Customers can also seamlessly switch to a live agent within the same chat window.
Deliver authentic, Intent driven conversations at scale. Address customer inquiries wherever they are, on their preferred channels, at any time of the day.
Enhance the healthcare customer experience with automated appointment bookings, consultation reminders, feedback collection, and more. This frees up your live agents to handle more complex inquiries.
Deliver AI-powered conversations to support travellers at every stage of their journey, including booking, check-in, checkout, and special requests.
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