with automated workflow
Your customers can communicate with you within the application or web page, across multiple platforms, devices and browsers. No addition plug-in or downloads required.
Seamless integration with CRM, AI,traditional telephony systems and call centre infrastructure.
As all communications are done within your app, your agent has the full context of customers’ information and browsing history.
Empower your customer support agent to deliver exceptional customer experience across channels.
Customers may not always get all the information they need from in-store representatives, especially during peak hours. Video-enabled interactive kiosks resolve this by allowing remote agents to answer any in-depth questions that customers may have.
Integrate voice, video and chat functionalities into your CRM application so your agents can work within one application and gain immediate access to call context. The whole communication can be encrypted and recorded for further customer service agent evaluation and training.
With EnableX video chat seamlessly embedded into a Chatbot, the customer engagement can easily escalate from a chatbot conversation to an actual live agent whenever necessary. And because of the integration, all context and chat history are made available to the agent, without the need for the customer to repeat his inquiries.
Real-time see-what-I-see capabilities provide agents with a better understanding of the situation, increasing the rate of first-call resolution and reducing operational cost. Coupled with collaboration features, it allows the agent to annotate on the customers' screen or use the pointers to direct the clients.
The agent can stream short videos, during a video chat, to demonstrate how to assemble products, how to use the features, and how to troubleshoot them. At any time, the agent can pause the video and highlight the relevant sections or draw further diagrams to explain it better.
Enable your customers to engage with a Virtual Number published. The agent assigned can begin a text conversation with the customer. If the customer calls, the conversation continues via voice or video call, preserving the context of the discussion.
Here is an example of how AI and Real-time communications provide insight-driven contact centre experience.
Having a highly engaging customer experience is key to business success. Increasingly, companies are leveraging on disruptive technology, such as AI and Real-time Communications to not just offer an experience customers expect, but to also anticipate their needs and deliver a personalised experience.
Build powerful voice products and engaging in-app voice experiences with the easy-to-use Voice API and Client SDK.
Embed video call directly into your website or mobile applications with live video API.
Add SMS and in-app chat into your smart devices with Messages API and Client SDK.
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