CPaaS is having an explosive impact on customer engagement by enabling video, voice and messaging right within user applications. It is predicted that by 2022, over 70% of enterprises will leverage CPaaS platforms to enhance user communication experience. Find out how you can tap on this technology to differentiate yourself and be ahead of the game.
In this IDC Infobrief, you’ll find:
- What is next-generation CPaaS and how it will impact the industry?
- The various use cases and how next-generation CPaaS will bring customer experience to the next level
- The drivers for adoption in Asia Pacific
- How System Integrators, Service Providers and Developers can ride on this wave to be ahead of the game?
- What should you look for in a CPaaS provider?
About The Author
Team EnableX
EnableX is a Singapore based, global, full-stack communications platform and solutions provider that enables developers and businesses deliver a holistic omnichannel experience to their consumers.
Backed by a team of over 50 passionate technologists, it empowers Fortune 500 companies as well as start-ups across the globe through its interactive and highly engaging customer experience platform.
Founded in 2017, the company has established a strong presence across APAC, US, and Europe, serving customers from a diverse industries including Healthcare, Telecom, BFSI, Education, Retail, and E-commerce. Based on its future forward innovations, EnableX.io has forged strong and strategic partnerships with large SI’s and GSI’s across the world.