KEY FEATURES
EnableX Dialogs Features
True Omni-Channel Engagements
Build once and engage across platforms & channels
Seamlessly engage with customers across multiple platforms and channels, including video, voice, and chat
Switch with Live Agents seamlessly
Build lasting customer relationships through live agent conversations with Dialogs
Deliver omni-channel customer engagements with Live Agents handover!
Efficiently handle customer inquiries across multiple channels and expand real-time support capabilities. Deliver personalized responses promptly and accurately to enhance conversational experiences.
Seamless Live Agent Handovers
Skill based conversation tagging and routing
Visual Flow Builder
Build chatbots within minutes with our Visual Flow Builder
Create advanced rule-based chatbots and agent flows effortlessly and quickly, with EnableX Dialogs' Visual Builder and pre-built templates.
Skill based conversation tagging and routing
Tags categorize conversations based on user intent or topic, enabling chatbots to route inquiries to the most appropriate agent or skill for efficient resolution.
Choices
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Offer personalized recommendations: Present your customers with curated options for movies, products, or services based on their preferences and past interactions.
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Simplify complex decisions: Guide users through multi-step selections effortlessly, reducing confusion and increasing satisfaction.
Call API
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Connect to external data sources: Access real-time information like weather updates, flight schedules, or inventory levels, providing up-to-date answers to customer inquiries.
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Extend chatbot capabilities: Integrate with payment gateways, booking systems, or other essential tools for seamless transactions and enhanced functionality.
Slots
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Gather information efficiently: Collect multiple details like name, address, or preferences in a single, conversational flow, streamlining the data collection process.
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Reduce back-and-forth interactions:Get all the information you need upfront, minimizing confusion and improving customer experience.
Send Email
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Automate follow-up communication: Send personalized emails with order confirmations, appointment reminders, or marketing offers based on user interactions.
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Nurture customer relationships:Stay connected with your customers beyond the chatbot interaction, fostering loyalty and engagement.
Collect Data
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Gain valuable insights: Gather essential customer information like feedback, preferences, or contact details, helping you understand your audience and improve your offerings.
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Personalize future interactions:Utilize collected data to deliver targeted recommendations, offers, and support, enhancing customer satisfaction.
Go-to Agent
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Offer seamless escalation: When complex issues arise, seamlessly connect users with live chat agents, ensuring they receive the support they need.
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Optimize resource allocation: Free up your human agents for high-value interactions while the chatbot handles routine inquiries, resulting in improved efficiency and cost savings.
Explore EnableX Dialogs
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