YourStory – Why 2020 will be a year of transformation for the CPaaS industry


Digital transformation has pushed technology companies to perpetually think on their feet to create unique consumer experiences. Of late, Communications Platform-as-a-Service (CPaaS) has emerged as an inevitable tool to achieve this by providing a one-stop real-time communication solution to deliver an omnichannel experience.

Businesses across industries are deploying ingenious CPaaS solutions to embed real-time communication features, i.e., voice, videos, and text within their platforms without having to additionally invest in backend infrastructure and interfaces.

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