The race to deliver the best customer experience is on! Businesses that deliver superior, unparalleled experiences to their consumers are more likely to rise above their peers, and in turn, able to witness increased growth and success over the period of time. Therefore, in an attempt to hit the nail right, the rapidly evolving consumer preferences, behaviors and demands are being extensively taken into account by a majority of brands, which aids them in devising appropriate customer support and engagement strategies using the right technology.
Read more at: https://www.cxotoday.com/expert-opinion/redefining-customer-experience-transitioning-from-voice-to-video/
About The Author
