The race to deliver the best customer experience is on! Businesses that deliver superior, unparalleled experiences to their consumers are more likely to rise above their peers, and in turn, able to witness increased growth and success over the period of time. Therefore, in an attempt to hit the nail right, the rapidly evolving consumer preferences, behaviors and demands are being extensively taken into account by a majority of brands, which aids them in devising appropriate customer support and engagement strategies using the right technology.
Read more at: https://www.cxotoday.com/expert-opinion/redefining-customer-experience-transitioning-from-voice-to-video/
About The Author
Team EnableX
EnableX is a Singapore based, global, full-stack communications platform and solutions provider that enables developers and businesses deliver a holistic omnichannel experience to their consumers.
Backed by a team of over 50 passionate technologists, it empowers Fortune 500 companies as well as start-ups across the globe through its interactive and highly engaging customer experience platform.
Founded in 2017, the company has established a strong presence across APAC, US, and Europe, serving customers from a diverse industries including Healthcare, Telecom, BFSI, Education, Retail, and E-commerce. Based on its future forward innovations, EnableX.io has forged strong and strategic partnerships with large SI’s and GSI’s across the world.
