WHATSAPP BUSINESS PLATFORM
Reach Your Customers Directly With Enablex WhatsApp for Business API
Build a direct communication channel to promote products, drive sales and offer customer support
Provide customer support by answering customer queries, resolving issues, and providing information about products and services
Customers can use WhatsApp to track their orders in real-time by receiving updates on their order status, delivery times, and tracking information.
Allow customers to book appointments for services such as salon appointments, healthcare services, and consultations.
Use WhatsApp API for Business to collect feedback and reviews from customers, which can be used to improve your products and services.
Send payment reminders to customers who have overdue payments, reducing the risk of default.
Switch to WhatsApp API for Business for internal communication, to connect with employees, share company news, and coordinate work schedules.
WhatsApp Business API is a platform to help businesses receive, and respond to messages, and reach customers on a large scale. The WhatsApp API is designed for medium to large businesses that want to use WhatsApp with multiple users. One of its advantages is to automate business and customer communications with automatic replies, chatbot, and interactive messages. WhatsApp Business API also helps businesses to create personalized communication flows according to the needs of their customers and increase customer engagement via WhatsApp.
To get access to the WhatsApp API through EnableX, a business needs to create a WhatsApp Project and Business Account, set up a Webhook URL, and use the Programmable WhatsApp Business API to send and receive messages with various types of content. To get started, contact us.
WhatsApp Business API is an interface for businesses to communicate with customers using their own software systems, while WhatsApp Business App is a mobile app for small business owners to manage customer conversations on their mobile devices.
The difference is that WhatsApp Business API is ideal for larger businesses with high messaging volume and automation needs. You can sign up for WhatsApp Business API by contacting EnableX here.
To use the WhatsApp Business API, you can create an account on EnableX and follow the instructions. Once you have been approved, you will receive app credentials which will allow you to access the API and start building your own WhatsAPp for business messaging system.
WhatsApp Business API is not directly available to individual businesses or developers. Instead, businesses need to work with a WhatsApp Business Solution Provider (BSP) or Independent Software Vendor (ISV) like EnableX to get access to the API. WhatsApp does not handle individual end customers, so going through a BSP is necessary to use the API.
No, WhatsApp Business API is not free. Businesses need to pay for every message sent through the API. The cost varies depending on the country and message type. If you want to check the pricing for WhatsApp for Business API, click here.
To get a green tick on your WhatsApp Business API account, you need to go through a verification process. The verification process involves submitting your business information, such as your business name, address, and phone number, to WhatsApp for review. Once your information is verified, WhatsApp will grant you access to their API and provide you with a green tick that signifies your account has been verified.
Before you can begin using WhatsApp for business communication, you must first undergo the official approval process by WhatsApp. The WhatsApp team will evaluate your request based on their Business Policy and Commerce Policy.
After approval, you can proceed with the onboarding process, which includes creating a business profile, verifying your account, integrating the WhatsApp Business API, and adhering to WhatsApp's guidelines for business use.
To be approved for WhatsApp, a business must comply with the WhatsApp Business Solution Terms, the WhatsApp Business Solution Policy, and the Commerce Policy. During the approval process, WhatsApp will consider the business and use case to ensure they align with the guidelines outlined in these policies.
By signing up with a provider like EnableX, you can easily get verified by submitting the right documents.
A message is the basic unit of communication on WhatsApp, with incoming messages sent by customers or other WhatsApp users and outgoing messages sent by the business. Messages can contain various types of content, such as text, media, location, contact, and interactive messages.
A conversation on WhatsApp refers to the exchange of messages between the business and an end-user within a 24-hour period. There are two types of conversations: Business Initiated Conversation (BIC) and User Initiated Conversation (UIC). A BIC is initiated by the business without receiving any message from the user in the last 24 hours, while a UIC is initiated by the user and requires a response from the business within 24 hours to be considered part of the conversation.
This process involves migrating your phone number from the old BSP to a new WhatsApp Business Account (WABA) under the new BSP. Contact us to get started