REINVENTING
DIGITAL BANKING

Moving from technology-centric to
customer-centric innovation

CPaaS finance use case

For the financial institutions, having a differentiated customer experience is crucial for success. While digital banking has improved efficiency and convenience for customers, the need to maintain a strong relationship with customer remains vital.

 

By integrating EnableX Real-Time Communications into your established web and mobile interface, you can enjoy high-touch, secure and personalised service with your customers anytime, anywhere. Whether it is to offer financial assistance on retirement planning, portfolio management or insurance claims, you can engage your customers via live video, share screen and collaborate in real time with ease.

CPaaS
Enables secure and high quality customer connections.
CPaaS
Enjoy high touch engagement with your customers regularly
CPaaS
Maximise convenience for customers and improve the overall experience

Know Your Customer

Eliminate fraud, maintain compliance and speed up customer onboarding with live video call embedded within your application. Conduct remote video calling between your customers and verification specialist. Alternatively, leverage on one-way interactive video recording where your users will be guided to respond to your specific workflow and questions. Further validate your customers with video analytics on all recording video

KnowYourCustomer

Remote Engagement

Use live video to provide secure, convenient and high-touch services to high net-worth and everyday customers remotely. Agents or private bankers can use additional features such as screen sharing and co-browsing for more in-depth discussions.

CPaaS for bankers

In-Branch Engagement

Transform in-branch experience, reduce wait time and offer access to expert resources that are not available in the branch – all through video-enabled kiosks.

CPaaS for financial industry

Video-Enabled ATM

Enhance your ATMs with live video capabilities, allowing tellers to provide immediate advice to customers who have difficulty making a particular ATM transaction.

CPaaS for Banks

Auto Insurance Claim

With live video integrated into the insurance claim workflow, claimants can use his mobile camera to allow the Claim Adjuster to have a complete view of the situation remotely. They can pause live video feeds, highlight issues, point out key items, save images to the client’s claim without the need to be onsite, saving time and speeding claims payment.

CPaaS for insurance

Key Features For Financial Institutions

Annotation

Annotation

Agents & clients can interact using the Pointer to identify items of interest, and/or do free form drawings.

Click-to-call / Click-to-video

Click-to-call / Click-to-video

One touch – from kiosks, website, ATMs and mobile – to initiate a call and escalate to a live video with ease.

Co-Browsing

Co-Browsing

Agents can remotely and simultaneously navigate websites with clients and help fill in forms with their consensus.

Document Sharing

Document Sharing

Agents can share content in real time allowing clients to get an immediate perspective of the services.

Recording and Archiving

Recording and Archiving

Record interactions with clients for quality control and training.

Read More →
Multilingual Translation

Multilingual Translation

Eliminate language barrier between clients and agents, with real-time speech-to-text translation.

Read More →

Why EnableX For Financial Institutions

High Quality Video

EnableX platform is built to give the best quality face-to-face live video for every endpoint.

With features such as dynamic network adoption, audio fallback and geo-proximity routing, every video call is continuously optimised to deliver the best quality possible at any given moment and on every device.

Multiple Deployment Options

Video banking solutions can be easily and quickly deployed in the cloud with EnableX platform.

For added security, private, hybrid and even on-premises deployment models are available to meet your stringent security and regulatory requirements.

Secure and Trusted

With industry standard encryption and hardened platform, coupled with GDPR compliance, EnableX ensures all customers’ transactions are always private and secure.

Ease of Integration

Through simple yet robust APIs and SDKs, EnableX is able to integrate with CRM and other software solutions with ease.

For the financial institutions, having a differentiated customer experience is crucial for success. While digital banking has improved efficiency and convenience for customers, the need to maintain a strong relationship with customer remains vital.

 

By integrating EnableX Real-Time Communications into your established web and mobile interface, you can enjoy high-touch, secure and personalised service with your customers anytime, anywhere. Whether it is to offer financial assistance on retirement planning, portfolio management or insurance claims, you can engage your customers via live video, share screen and collaborate in real time with ease.

CPaaS
Enables secure and high quality customer connections.
CPaaS
Enjoy high touch engagement with your customers regularly
CPaaS
Maximise convenience for customers and improve the overall experience

Know Your Customer

Eliminate fraud, maintain compliance and speed up customer onboarding with live video call embedded within your application. Conduct remote video calling between your customers and verification specialist. Alternatively, leverage on one-way interactive video recording where your users will be guided to respond to your specific workflow and questions. Further validate your customers with video analytics on all recording video

KnowYourCustomer
CPaaS for bankers

Remote Engagement

Use live video to provide secure, convenient and high-touch services to high net-worth and everyday customers remotely. Agents or private bankers can use additional features such as screen sharing and co-browsing for more in-depth discussions.

In-Branch Engagement

Transform in-branch experience, reduce wait time and offer access to expert resources that are not available in the branch – all through video-enabled kiosks.

CPaaS for financial industry
CPaaS for Banks

Video-Enabled ATM

Enhance your ATMs with live video capabilities, allowing tellers to provide immediate advice to customers who have difficulty making a particular ATM transaction.

Auto Insurance Claim

With live video integrated into the insurance claim workflow, claimants can use his mobile camera to allow the Claim Adjuster to have a complete view of the situation remotely. They can pause live video feeds, highlight issues, point out key items, save images to the client’s claim without the need to be onsite, saving time and speeding claims payment.

CPaaS for insurance

Key Features For Financial Institutions

Annotation

Annotation

Agents & clients can interact using the Pointer to identify items of interest, and/or do free form drawings.

Click-to-call / Click-to-video

Click-to-call / Click-to-video

One touch – from kiosks, website,
ATMs and mobile – to initiate a call and
escalate to a live video with ease.

Co-Browsing

Co-Browsing

Agents can remotely and simultaneously navigate websites with clients and help fill in forms with their consensus.

Document Sharing

Document Sharing

Agents can share content in real time allowing clients to get an immediate perspective of the services.

Recording and Archiving

Recording and Archiving

Record interactions with clients for quality control and training.

Read More →
Multilingual Translation

Multilingual Translation

Eliminate language barrier between clients and agents, with real-time speech-to-text translation.

Read More →

Why EnableX For Financial Institutions

High Quality Video

High Quality Video

EnableX platform is built to give the best quality face-to-face live video for every endpoint.

With features such as dynamic network adoption, audio fallback and geo-proximity routing, every video call is continuously optimised to deliver the best quality possible at any given moment and on every device.

Multiple Deployment Options

Multiple Deployment Options

Video banking solutions can be easily and quickly deployed in the cloud with EnableX platform.

For added security, private, hybrid and even on-premises deployment models are available to meet your stringent security and regulatory requirements.

Secure and Trusted

Secure and Trusted

With industry standard encryption and hardened platform, coupled with GDPR compliance, EnableX ensures all customers’ transactions are always private and secure.

Ease of Integration

Ease of Integration

Through simple yet robust APIs and SDKs, EnableX is able to integrate with CRM and other software solutions with ease.