UNLEASHING INNOVATION
IN FIELD SERVICE

Improving first-time fix rates with
Embedded Communications

UNLEASHING INNOVATION
IN FIELD SERVICE

Improving first-time fix rates with
Embedded Communications

webrtc api field services

Communication is one of the key components of a successful field service business. With EnableX Real-Time Communications embedded into your organisation’s internal field support applications, field staff can easily and immediately seek help from remote experts by sharing screens, data, photos, documents and more. This collaborative “see-what-I-see” experience helps reduce downtime, improve quality, speed up troubleshooting and improve response times.

CPaaS
Increase customer satisfaction by boosting the first-time fix rate
CPaaS use cases
Decrease the need for on-site support & repeated call-outs
CPaaS
Reduce time and manpower cost, and increase operational efficiency

Field Technician Services

Technician encountering a complex problem can receive instant guidance and advice from experts remotely.

Leveraging on Real-Time Communications, combined with collaboration tools like drawing, and annotations, experts can remotely view the technician’s service challenge first hand and provide appropriate guidance and instructions.

Field Services CPaaS

Customer Remote Assistance

Improve customer experience and satisfaction by providing immediate answers and solutions to customers facing installation challenges.

Rather than waiting for an onsite technician visit, which might take days, Real-Time Communications can help customers help fix issues remotely and instantly, saving them time and resources.

CPaaS insurance use cases

Quality Assurance & Liability Management

You can record and archive Real-Time Communications and photo documentations through every stage of the repair or installation.

Recorded content can act as proof of compliance with all quality assurance regulations or other legal requirements.

CPaaS use cases

Training Resources

Servicing can be recorded and archived as future training material.

Technicians can record and document their journey on solving difficult tasks.

These videos can be stored and categorised to make a library of useful learning materials for new technicians.

Field services use cases

Key Features For Field Services

HD Video

HD Video

“See-what-I-see” experiences in High Definition video enable remote experts to clearly see and understand field technicians’ issues and challenges.

Recording and Archiving

Recording and Archiving

Technical servicing can be recorded and stored for quality assurance, liability management, and training.

Read More →
Remote Control

Remote Control

Experts can remotely zoom in or out, control a phone’s flashlight, toggle between front and rear cameras, or snap a HD picture without the need to be onsite, saving them time and resources.

Screen Sharing & Annotation

Screen Sharing & Annotation

Technicians, experts, and clients can share screens, draw and annotate right on the screen to provide clarity to the discussion at hand, which, in turn, solves problems faster and reduces overall service call time.

Why EnableX For Field Services

Security & Compliance

Security & Compliance

Many field services deal with sensitive business data and customers’ private information, it is critical that all communications and data exchanges are safe and secure.

With industry standard encryption and hardened network, coupled with GDPR compliance, EnableX ensures that customers’ transactions are always private and secure.

Ease of Use

Ease of Use

With EnableX’s simple yet robust APIs and SDKs, developers can easily embed live video calls and messaging into any website or field services applications and workflows with minimal coding.

  • REST APIs, sample codes, SDKs for ease of building the applications.
  • Build, embed and deploy within minutes.
  • Pay-as-you-grow with no investment in network infrastructure, security and supporting interfaces.
Communication is one of the key components of a successful field service business. With EnableX Real-Time Communications embedded into your organisation’s internal field support applications, field staff can easily and immediately seek help from remote experts by sharing screens, data, photos, documents and more. This collaborative “see-what-I-see” experience helps reduce downtime, improve quality, speed up troubleshooting and improve response times.
CPaaS
Increase customer satisfaction by boosting the first-time fix rate
CPaaS use cases
Decrease the need for on-site support & repeated call-outs
CPaaS
Reduce time and manpower cost, and increase operational efficiency
Field Services CPaaS

Field Technician Services

Technician encountering a complex problem can receive instant guidance and advice from experts remotely.
Leveraging on Real-Time Communications, combined with collaboration tools like drawing, and annotations, experts can remotely view the technician’s service challenge first hand and provide appropriate guidance and instructions.

Customer Remote Assistance

Improve customer experience and satisfaction by providing immediate answers and solutions to customers facing installation challenges.
Rather than waiting for an onsite technician visit, which might take days, Real-Time Communications can help customers help fix issues remotely and instantly, saving them time and resources.
CPaaS video conferencing
CPaaS use cases

Quality Assurance &
Liability Management

You can record and archive Real-Time Communications and photo documentations through every stage of the repair or installation.
Recorded content can act as proof of compliance with all quality assurance regulations or other legal requirements.

Training Resources

Servicing can be recorded and archived as future training material. Technicians can record and document their journey on solving difficult tasks. These videos can be stored and categorised to make a library of useful learning materials for new technicians.
Field services use cases

Key Features For Field Services

HD Video

HD Video

“See-what-I-see” experiences in High Definition video enable remote experts to clearly see and understand field technicians’ issues and challenges.

Recording and Archiving

Recording and Archiving

Technical servicing can be recorded and stored for quality assurance, liability management, and training.

Read More →
Remote Control

Remote Control

Experts can remotely zoom in or out, control a phone’s flashlight, toggle between front and rear cameras, or snap a HD picture without the need to be onsite, saving them time and resources.

Screen Sharing & Annotation

Screen Sharing & Annotation

Technicians, experts, and clients can share screens, draw and annotate right on the screen to provide clarity to the discussion at hand, which, in turn, solves problems faster and reduces overall service call time.

Why EnableX For Field Services

Security & Compliance

Security & Compliance

Many field services deal with sensitive business data and customers’ private information, it is critical that all communications and data exchanges are safe and secure.

With industry standard encryption and hardened network, coupled with GDPR compliance, EnableX ensures that customers’ transactions are always private and secure.

Ease of Use

Ease of Use

With EnableX’s simple yet robust APIs and SDKs, developers can easily embed live video calls and messaging into any website or field services applications and workflows with minimal coding.

  • REST APIs, sample codes, SDKs for ease of building the applications.
  • Build, embed and deploy within minutes.
  • Pay-as-you-grow with no investment in network infrastructure, security and supporting interfaces.

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BACKGROUND COLOR

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