{"id":2484,"date":"2023-07-10T10:00:06","date_gmt":"2023-07-10T04:30:06","guid":{"rendered":"https:\/\/www.enablex.io\/insights\/?p=2484"},"modified":"2025-10-23T11:20:11","modified_gmt":"2025-10-23T05:50:11","slug":"agarwal-packers-and-movers-uses-enablex-video-api-to-offer-streamlined-customer-service","status":"publish","type":"post","link":"https:\/\/www.enablex.io\/insights\/agarwal-packers-and-movers-uses-enablex-video-api-to-offer-streamlined-customer-service\/","title":{"rendered":"Agarwal Packers and Movers Uses EnableX Video API to Offer Streamlined Customer Service\u00a0"},"content":{"rendered":"\n

Background: <\/strong><\/h2>\n\n\n\n

Whether you\u2019re shifting homes or moving cities, Agarwal Packers and Movers Ltd. (APML) is among the first names you think of. Over the years, APML has evolved from being a SME business and now functions as a leader in the household goods shifting sector, within the larger logistics industry in India, for over three decades now. This evolution occurred as APML built systems to provide proficient and time-bound services. <\/p>\n\n\n\n

Over the years, APML\u2019s volumes of transactions & activities have grown with scale, and they needed a solution which could help them manage this efficiently with the help of technology.  <\/p>\n\n\n\n

Challenge: <\/strong> <\/h2>\n\n\n\n

When a prospect contacts APML for a quote, they had to earlier schedule a home visit, where the salesperson would take inventory of the goods inside the house, tally them to truck size required. Each territory\u2019s sales output was thus limited by the number of visits a salesperson could make in a day, and prospects\u2019 availability during those time slots. This led to lower productivity and lost sales.  <\/p>\n\n\n\n

Solution: <\/strong> <\/h2>\n\n\n\n

To maximise productivity for their sales teams, EnableX proposed a video call API<\/a> based solution for APML. The solution involved integrating real-time video communication within the APML customer engagement application. Now, agents and prospects can connect over a video call embedded in APML\u2019s apps and website, and the agent can take inventory of goods in the house. This saves cost and time related to home visits, and customers can complete the call at their convenience!\u00a0<\/p>\n\n\n\n

By adding EnableX Live Video, APML now exceeds both customers’ and agents\u2019 expectations!\u00a0<\/p>\n\n\n\n

\"webrtc<\/figure>\n\n\n\n

Benefits:<\/strong><\/h2>\n\n\n\n