{"id":1941,"date":"2022-05-16T11:07:44","date_gmt":"2022-05-16T05:37:44","guid":{"rendered":"https:\/\/www.enablex.io\/insights\/?p=1941"},"modified":"2023-07-04T12:35:42","modified_gmt":"2023-07-04T07:05:42","slug":"live-video-calling-transform-customer-onboarding","status":"publish","type":"post","link":"https:\/\/www.enablex.io\/insights\/live-video-calling-transform-customer-onboarding\/","title":{"rendered":"How Live Video Calling Can Transform Customer Onboarding"},"content":{"rendered":"

For companies around the world, customers onboarding digitally is a make-or-break affair. It often happens that users sign up, find the process of onboarding tedious and bounce off. This lack of conversion is a result of a poorly designed & inefficient customer onboarding process. This process becomes even more complex with Telecom Service Providers due to the compliance & privacy requirements imposed by the local telecom regulator.<\/span><\/p>\n

To overcome this challenge, Telecom Services Providers (TSP) are incorporating live video calling<\/a> in their customer onboarding workflows.<\/span><\/p>\n

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Why <\/span>D<\/span>igital Customer <\/span>O<\/span>nboarding <\/span>F<\/span>or Telecom Service Providers<\/span>?<\/span><\/h2>\n

With business nowadays turning fiercely competitive, secure and reliable digital onboarding is vital for TSPs. A robust digital customer onboarding solution makes it easy for telecom service providers to attract and retain customers. <\/span> <\/span><\/p>\n

When the customer onboarding process is smooth, they feel confident about the provider’s services. It makes the consumer experience engaging and spices up the brand image. <\/span> <\/span><\/p>\n

To drive home this point, this post cites a real use case of a Telecom Services Providers (TSP).<\/span><\/p>\n

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Business <\/span>C<\/span>hallenges<\/span><\/h2>\n

Customer onboarding is the first step in starting a customer relationship. To stay ahead in the market, TSPs are seeking to onboard customers without any delay after completing the eKYC<\/a> process, trying to wrap up the process in a few minutes.<\/span> <\/span><\/p>\n

In this case, the client was looking for a completely frictionless solution for onboarding new subscribers.  <\/span> <\/span><\/p>\n

Here are some typical business challenges that TSPs face:<\/span><\/p>\n