{"id":1719,"date":"2021-11-08T12:13:45","date_gmt":"2021-11-08T06:43:45","guid":{"rendered":"https:\/\/www.enablex.io\/insights\/?p=1719"},"modified":"2025-06-06T06:26:00","modified_gmt":"2025-06-06T00:56:00","slug":"banking-on-emotions-transforming-customers","status":"publish","type":"post","link":"https:\/\/www.enablex.io\/insights\/banking-on-emotions-transforming-customers\/","title":{"rendered":"Banking on Emotions: Transforming Customers\u2019 Journey Using Emotion AI"},"content":{"rendered":"<p><span data-contrast=\"auto\">A massive shift towards digitalization has introduced unimaginable changes in the way people conduct banking. Though it has undoubtedly made it incredibly more accessible for customers to access and consume banking services, it has also posed new challenges. The new age banking has reduced the need for in-branch visits resulting in the loss of personal touch, resulting in the loss of business opportunities for banks. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:705,&quot;335559740&quot;:420}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Using Emotion AI-powered Video\u00a0can help drive long-term relationships and profitability for banks and financial services providers by enabling them to blend digital experiences while retaining the personal touch.\u00a0<\/span><span data-contrast=\"none\">Here\u2019s what you\u2019ll find in this Banking eBook:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Understand and explore the\u00a0<\/span><span data-contrast=\"auto\">opportunities Emotion AI-powered Video presents for financial services providers<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">How to transform end-to-end customers\u2019 journey<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Possible use cases of Emotion AI in banking<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A massive shift towards digitalization has introduced unimaginable changes in the way people conduct banking. Though it has undoubtedly made it incredibly more accessible for customers to access and consume banking services, it has also posed new challenges. The new age banking has reduced the need for in-branch visits resulting in the loss of personal &#8230;<\/p>\n","protected":false},"author":26,"featured_media":1722,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Banking on Emotions: Transforming Customers\u2019 Journey Using Emotion AI - Insights about video API, SMS API; WhatsApp for Business API<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.enablex.io\/insights\/banking-on-emotions-transforming-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Banking on Emotions: Transforming Customers\u2019 Journey Using Emotion AI - Insights about video API, SMS API; WhatsApp for Business API\" \/>\n<meta property=\"og:description\" content=\"A massive shift towards digitalization has introduced unimaginable changes in the way people conduct banking. Though it has undoubtedly made it incredibly more accessible for customers to access and consume banking services, it has also posed new challenges. The new age banking has reduced the need for in-branch visits resulting in the loss of personal ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.enablex.io\/insights\/banking-on-emotions-transforming-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Insights about video API, SMS API; WhatsApp for Business API\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-08T06:43:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-06T00:56:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.enablex.io\/insights\/wp-content\/uploads\/2021\/11\/Emotion-AI-powered-Video-Banking-Thumbnail.png\" \/>\n\t<meta property=\"og:image:width\" content=\"794\" \/>\n\t<meta property=\"og:image:height\" content=\"476\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alison Chase\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@enablexio\" \/>\n<meta name=\"twitter:site\" content=\"@enablexio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alison Chase\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Banking on Emotions: Transforming Customers\u2019 Journey Using Emotion AI - Insights about video API, SMS API; WhatsApp for Business API","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.enablex.io\/insights\/banking-on-emotions-transforming-customers\/","og_locale":"en_US","og_type":"article","og_title":"Banking on Emotions: Transforming Customers\u2019 Journey Using Emotion AI - Insights about video API, SMS API; WhatsApp for Business API","og_description":"A massive shift towards digitalization has introduced unimaginable changes in the way people conduct banking. 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