{"id":1527,"date":"2021-02-11T11:25:22","date_gmt":"2021-02-11T05:55:22","guid":{"rendered":"https:\/\/www.enablex.io\/insights\/?p=1527"},"modified":"2025-06-06T06:31:43","modified_gmt":"2025-06-06T01:01:43","slug":"cxotoday-redefining-customer-experience-transitioning-from-voice-to-video","status":"publish","type":"post","link":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/","title":{"rendered":"CXOToday &#8211; Redefining Customer Experience: Transitioning from Voice to Video"},"content":{"rendered":"<p>The race to deliver the best customer experience is on! Businesses that deliver superior, unparalleled experiences to their consumers are more likely to rise above their peers, and in turn, able to witness increased growth and success over the period of time. Therefore, in an attempt to hit the nail right, the rapidly evolving consumer preferences, behaviors and demands are being extensively taken into account by a majority of brands, which aids them in devising appropriate customer support and engagement strategies using the right technology.<\/p>\n<p>Read more at: <a href=\"https:\/\/www.cxotoday.com\/expert-opinion\/redefining-customer-experience-transitioning-from-voice-to-video\/\">https:\/\/www.cxotoday.com\/expert-opinion\/redefining-customer-experience-transitioning-from-voice-to-video\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The race to deliver the best customer experience is on! Businesses that deliver superior, unparalleled experiences to their consumers are more likely to rise above their peers, and in turn, able to witness increased growth and success over the period of time. Therefore, in an attempt to hit the nail right, the rapidly evolving consumer &#8230;<\/p>\n","protected":false},"author":26,"featured_media":1528,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[122,125,108,123,103,102,124,63,106,127,126,93,94],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CXOToday - Redefining Customer Experience: Transitioning from Voice to Video - Insights about video API, SMS API; WhatsApp for Business API<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CXOToday - Redefining Customer Experience: Transitioning from Voice to Video - Insights about video API, SMS API; WhatsApp for Business API\" \/>\n<meta property=\"og:description\" content=\"The race to deliver the best customer experience is on! Businesses that deliver superior, unparalleled experiences to their consumers are more likely to rise above their peers, and in turn, able to witness increased growth and success over the period of time. Therefore, in an attempt to hit the nail right, the rapidly evolving consumer ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/\" \/>\n<meta property=\"og:site_name\" content=\"Insights about video API, SMS API; WhatsApp for Business API\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-11T05:55:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-06T01:01:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.enablex.io\/insights\/wp-content\/uploads\/2021\/04\/MicrosoftTeams-image-7.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"529\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alison Chase\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@enablexio\" \/>\n<meta name=\"twitter:site\" content=\"@enablexio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alison Chase\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CXOToday - Redefining Customer Experience: Transitioning from Voice to Video - Insights about video API, SMS API; WhatsApp for Business API","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/","og_locale":"en_US","og_type":"article","og_title":"CXOToday - Redefining Customer Experience: Transitioning from Voice to Video - Insights about video API, SMS API; WhatsApp for Business API","og_description":"The race to deliver the best customer experience is on! Businesses that deliver superior, unparalleled experiences to their consumers are more likely to rise above their peers, and in turn, able to witness increased growth and success over the period of time. Therefore, in an attempt to hit the nail right, the rapidly evolving consumer ...","og_url":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/","og_site_name":"Insights about video API, SMS API; WhatsApp for Business API","article_published_time":"2021-02-11T05:55:22+00:00","article_modified_time":"2025-06-06T01:01:43+00:00","og_image":[{"width":1500,"height":529,"url":"https:\/\/www.enablex.io\/insights\/wp-content\/uploads\/2021\/04\/MicrosoftTeams-image-7.png","type":"image\/png"}],"author":"Alison Chase","twitter_card":"summary_large_image","twitter_creator":"@enablexio","twitter_site":"@enablexio","twitter_misc":{"Written by":"Alison Chase"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/#article","isPartOf":{"@id":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/"},"author":{"name":"Alison Chase","@id":"https:\/\/www.enablex.io\/insights\/#\/schema\/person\/ad26077bd6abed9cb383c9fe9e4a7d62"},"headline":"CXOToday &#8211; Redefining Customer Experience: Transitioning from Voice to Video","datePublished":"2021-02-11T05:55:22+00:00","dateModified":"2025-06-06T01:01:43+00:00","mainEntityOfPage":{"@id":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/"},"wordCount":104,"publisher":{"@id":"https:\/\/www.enablex.io\/insights\/#organization"},"articleSection":["Communication APIs","Contact Center","Customer Experience","Education","Fintech","HealthCare","HR","Media &amp; PR","Retail","Start up","Telecommunication","Video API","Voice API"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/","url":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/","name":"CXOToday - Redefining Customer Experience: Transitioning from Voice to Video - Insights about video API, SMS API; WhatsApp for Business API","isPartOf":{"@id":"https:\/\/www.enablex.io\/insights\/#website"},"datePublished":"2021-02-11T05:55:22+00:00","dateModified":"2025-06-06T01:01:43+00:00","breadcrumb":{"@id":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.enablex.io\/insights\/cxotoday-redefining-customer-experience-transitioning-from-voice-to-video\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.enablex.io\/insights\/"},{"@type":"ListItem","position":2,"name":"CXOToday &#8211; Redefining Customer Experience: Transitioning from Voice to Video"}]},{"@type":"WebSite","@id":"https:\/\/www.enablex.io\/insights\/#website","url":"https:\/\/www.enablex.io\/insights\/","name":"Enablex","description":"","publisher":{"@id":"https:\/\/www.enablex.io\/insights\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.enablex.io\/insights\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.enablex.io\/insights\/#organization","name":"Enablex","url":"https:\/\/www.enablex.io\/insights\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.enablex.io\/insights\/#\/schema\/logo\/image\/","url":"https:\/\/www.enablex.io\/insights\/wp-content\/uploads\/2023\/05\/EnableX-Logo-01.png","contentUrl":"https:\/\/www.enablex.io\/insights\/wp-content\/uploads\/2023\/05\/EnableX-Logo-01.png","width":17382,"height":3567,"caption":"Enablex"},"image":{"@id":"https:\/\/www.enablex.io\/insights\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/twitter.com\/enablexio","https:\/\/www.linkedin.com\/company\/vcloudx"]},{"@type":"Person","@id":"https:\/\/www.enablex.io\/insights\/#\/schema\/person\/ad26077bd6abed9cb383c9fe9e4a7d62","name":"Alison Chase","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.enablex.io\/insights\/#\/schema\/person\/image\/","url":"https:\/\/www.enablex.io\/insights\/wp-content\/uploads\/2025\/05\/envato-labs-ai-1b97716e-ce13-4ae0-b96b-06f8c577ca8b-96x96.jpg","contentUrl":"https:\/\/www.enablex.io\/insights\/wp-content\/uploads\/2025\/05\/envato-labs-ai-1b97716e-ce13-4ae0-b96b-06f8c577ca8b-96x96.jpg","caption":"Alison Chase"},"description":"Alison brings stories to life. 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