{"id":1050,"date":"2020-07-28T11:52:28","date_gmt":"2020-07-28T06:22:28","guid":{"rendered":"https:\/\/www.enablex.io\/insights\/?p=1050"},"modified":"2025-06-06T06:37:11","modified_gmt":"2025-06-06T01:07:11","slug":"enablex-io-empowers-modern-family-doctor-mfd-to-provide-telehealth-services","status":"publish","type":"post","link":"https:\/\/www.enablex.io\/insights\/enablex-io-empowers-modern-family-doctor-mfd-to-provide-telehealth-services\/","title":{"rendered":"EnableX.io empowers Modern Family Doctor (MFD) to provide telehealth services"},"content":{"rendered":"

~With advanced communication capabilities of EnableX.io, MFD witnessed 30% decrease in no-show and last-minute cancellations~<\/p>\n

New Delhi, 28 July 2020: <\/strong>Modern Family Doctor (MFD), that runs a chain of primary healthcare clinics and pharmacies, has partnered with EnableX.io, Asia\u2019s leading Cloud Communication Service provider, to bring remote healthcare access to patients. While it previously allowed patients to schedule or book appointments and make payments via its telehealth app, it now also offers doctor-patient Video and Audio consultations powered by EnableX.io<\/a>.<\/p>\n

Virtual care has become a must-have for doctors, nurses, clinicians and patients especially in a world impacted by COVID-19 pandemic where patients visiting a doctor becomes challenging. With EnableX.io carrier-grade platform and scalable APIs, MFD could easily and quickly integrate high quality and secure video and audio calls within the MFD telehealth app, allowing patients to seek medical consultation remotely. The compliant platform comes with encryptions for added layers of security.<\/p>\n

Through the one-stop telehealth app, patients can now access more than 100 MFD medical specialists and doctors. The one-stop experience allows patients to seamlessly use the app to check doctor\u2019s profile, book appointments, receive virtual face-to-face consultation and get doctor\u2019s prescription all within the comfort of their homes, on any device.<\/p>\n

Furthermore, with remote Video Consultations, MFD is able to reach beyond its current presence and address patients from different regions. The overall engagement between the doctors and patients has significantly improved with MFD\u00a0 witnessing a 30% decrease in no-show and last-minute cancellations. This is simply because factors that cause a no show such as traffic jams and difficulty to take time off from work did not happen with video consultations.<\/p>\n

Commenting on the partnership, Pankaj Gupta, CEO & Founder of EnableX.io<\/strong> stated<\/strong>, \u201cTelehealth has played a pivotal role in current times and is now being seen as a permanent part of the healthcare ecosystem. We take pride in working with Modern Family Doctor to ensure that no patient is denied healthcare in such challenging times. With in-person outpatient visits becoming impracticable, the use of video has proven to be a game-changer for Modern Family Doctor. With Video Consultations transforming the face of healthcare services worldwide, it is imperative for healthcare providers to embrace this change and provide a safe and seamless experience to patients in India as well.\u201d<\/em><\/p>\n

According to Ravi Kumar, CEO, Modern Family Doctor,<\/strong> \u201cEnableX\u2019s communication platform has made it simpler for the patients to connect with doctors using our app. The scalable, easy-to-use EnableX API and toolkits together with comprehensive documentations made it convenient for us to embed the video\/voice channel within our app in a week\u2019s time, without us needing to create our own infrastructure.\u201d<\/em><\/p>\n

\u201cIn an effort to offer users the flexibility to choose their preferred communication channel, we aim to host omnichannel communications with EnableX\u2019s proficiency. Moreover, we also look forward to adding multi-party calls for cases that require multiple healthcare specialists or patient\u2019s relatives from a different geography to be present during the consultation., thereby ensuring better care for the patient\u201d,<\/em> he further added.<\/strong><\/p>\n

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About EnableX.io<\/u><\/strong><\/p>\n

EnableX.io, a product of vCloudx, is a communication platform for integrating real-time communication into applications and websites. The scalable and secure global platform provides developers and service providers with powerful APIs to create video, voice and messaging conversations with ease. From one-to-one chats to large scale broadcasts, EnableX.io makes communications more flexible and personal, helping enterprises stay ahead in the digital world.<\/p>\n

Founded in 2017 and headquartered in Singapore, EnableX.io has established a strong foothold in APAC countries. Backed by a team of 45 passionate technologists, it constantly challenges the status quo to empower Fortune 500 companies as well as start-ups across the globe with its highly interactive and powerfully engaging customer experience platform.<\/p>\n

In the wake of the growing demand for remote communication services globally, the company in March 2020, forayed into the Software-as-a-Service (SaaS) space by developing a state-of-the-art Video Conferencing Solution. With this, EnableX.io became one of the few global players with a complete suite of services ranging from Communication Platform-as-a-Service (CPaaS) to Video Communication Software-as-a-Service.<\/p>\n

For more information, visit our website at www.enablex.io<\/a><\/p>\n

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About MFD<\/u><\/strong><\/p>\n

Modern Family Doctor Pvt. Ltd. (MFD) was established in 2011 with a mission to \u201cprovide good primary healthcare services that are affordable and available to all\u201d. The Company has touched over 2 million lives and is constantly on the lookout to enhance its offerings and reach out to more and more patients to satisfy their needs for \u201cfamily doctor\u201d and \u201cfamily pharma services\u201d. The key to achieving scalability has been through the adoption of best practices and latest technology.<\/p>\n

The company operates in five formats:<\/p>\n