{"id":1047,"date":"2020-07-27T09:48:46","date_gmt":"2020-07-27T04:18:46","guid":{"rendered":"https:\/\/www.enablex.io\/insights\/?p=1047"},"modified":"2025-06-06T06:37:05","modified_gmt":"2025-06-06T01:07:05","slug":"build-telehealth-app-with-enablex-cpaas","status":"publish","type":"post","link":"https:\/\/www.enablex.io\/insights\/build-telehealth-app-with-enablex-cpaas\/","title":{"rendered":"Modern Family Doctor Reaches Patients Efficiently with EnableX Communications"},"content":{"rendered":"
\n

\"MFD-logo\"<\/p>\n

Modern Family Doctor is a one-stop solution for outpatient health care. The Family Doctor Clinics in Bangalore were born for bridging the gaps in the current healthcare ecosystem with the adoption of best practices and the latest technology. The family doctor has touched over 2 Million lives and is always looking forward to serve many more.<\/em><\/p>\n<\/div>\n

Background<\/strong><\/h3>\n

Since recent times, healthcare providers have been focusing on revolutionising the kind of experience patients get. Care that used to take place only in brick-and-mortar settings can now occur digitally. This is also why many hospitals and healthcare providers are looking for different virtual care models, many of which are underpinned by telehealth technology.<\/p>\n

Telehealth has been crucial to the country\u2019s Coronavirus response and the pandemic has further pushed to make it a permanent part of the healthcare system. The Indian Government Authorities have also recognised that telehealth has the ability to expand access to care, improve the efficiency of care, and has been an essential tool for enabling patients to continue to receive care at a time when in-person appointments are not advisable for public health reasons.<\/p>\n

 <\/p>\n

Requirements<\/strong><\/h3>\n

Due to the Covid-19 pandemic, patients are facing a hard time in reaching out to the family physicians or specialists for medical help since the lockdown prevents them from making in-person visits to the hospital or clinic. Considering the current situation, Modern Family Doctor (MFD) has decided to introduce teleconsultation through their existing app (\u201cTheFamilyDoc\u201d). Besides ensuring teleconsultation is seamlessly integrated within the app for a one-stop experience, MFD also needs to ensure it complies with HIPAA standard when transmitting PHI.<\/p>\n

 <\/p>\n

Solution<\/strong><\/h3>\n

Integration of EnableX secure and scalable Video & Audio Communication capabilities including Chat within the \u201cTheFamilyDoc\u201d App<\/p>\n

 <\/p>\n

Results<\/strong><\/h3>\n

Even though MFD already had a fully functional app for a year, which was used by their patients, it lacked an important element of doctor-patient online consultation. To bridge this growing gap, MFD team has leveraged on EnableX\u2019s carrier-grade platform and APIs to integrate Video & Audio Communication capabilities including Chat in \u201cTheFamilyDoc\u201d App. This brought significant changes for patients, doctors and everyone associated with the app. Here\u2019s how-<\/p>\n

 <\/p>\n

Difference for Patients<\/strong><\/h3>\n

\"Telehealth<\/p>\n