1.0Insights about video API, SMS API; WhatsApp for Business APIhttps://www.enablex.io/insightsAlison Chasehttps://www.enablex.io/insights/author/alison-chase/rich600338<blockquote class="wp-embedded-content" data-secret="uP0MJuVaOP"><a href="https://www.enablex.io/insights/video-chats-driving-better-customer-experience/">Video Chats – Driving Better Customer Experience</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.enablex.io/insights/video-chats-driving-better-customer-experience/embed/#?secret=uP0MJuVaOP" width="600" height="338" title="“Video Chats – Driving Better Customer Experience” — Insights about video API, SMS API; WhatsApp for Business API" data-secret="uP0MJuVaOP" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /*! This file is auto-generated */ !function(c,d){"use strict";var e=!1,o=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(/[^a-zA-Z0-9]/.test(t.secret));else{for(var r,s,a,i=d.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),n=d.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),o=new RegExp("^https?:$","i"),l=0;l<n.length;l++)n[l].style.display="none";for(l=0;l<i.length;l++)if(r=i[l],e.source!==r.contentWindow);else{if(r.removeAttribute("style"),"height"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if("link"===t.message)if(s=d.createElement("a"),a=d.createElement("a"),s.href=r.getAttribute("src"),a.href=t.value,!o.test(a.protocol));else if(a.host===s.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener("message",c.wp.receiveEmbedMessage,!1),d.addEventListener("DOMContentLoaded",t,!1),c.addEventListener("load",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf("MSIE 10"),a=!!navigator.userAgent.match(/Trident.*rv:11\./),i=d.querySelectorAll("iframe.wp-embedded-content"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute("data-secret")))r=Math.random().toString(36).substr(2,10),t.src+="#?secret="+r,t.setAttribute("data-secret",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute("security"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:"ready",secret:r},"*")}}}}(window,document); </script> https://www.enablex.io/insights/wp-content/uploads/2019/08/Video-Chats-driving-better-customer-experience-1.png1201423Changing Customer Centre Landscape Gone are the days when customers had the inclination of picking up the phone to get in touch with the contact centre in order to call or email. Today, they need easy and quick access to the agents from any channel and preferably from within the apps/website they are using at ...