CXO – Equips Preksh to Efficiently Resolve Complex Customer Queries Through its Advanced Video APIs

Media, Asia’s leading cloud communication service provider, today announced its partnership with Preksh, India’s leading AR/VR-enabled Visual Marketing Solutions provider. The partnership complements Preksh 3D online retail storefronts with a proactive video chat feature, allowing retailers to instantly address shoppers’ queries, the way it happens in brick and mortar stores.

The partnership would allow Preksh retailers to offer a comprehensive, enhanced online shopping experience to their customers through each stage of their buying journey. Shoppers could now easily navigate online, view products through 3D graphics-rich content, and also visually interact with the brand representatives or sales agents for any kind of support or assistance, before actually putting the items in the cart. This would ultimately help businesses to increase sales and reduce their cart abandonment rate.

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