Livechat

Nothing Beats Real Human Support,

Elevated by AI Assistance

Boost customer engagement with AI Live Assist, seamlessly blending text, voice, and video calling while combining human expertise with AI technology for an enhanced support experience.

Livechat

End to End Journey

End to End Journey

Cut the waiting time for a callback by seamlessly transitioning customers from a bot conversation to a live agent, with the full chat history retained

Closer Engagement

Closer Engagement

With voice and video chat capabilities, agents can read customer emotions, enabling them to personalise interactions and more accurately address concerns.

Faster Resolutions

Faster Resolutions

Live chat creates better opportunities to address potential concerns, clarify doubts, and guide users towards making a purchase decision.

Get Up Close and Personal with Live Chat

Sometimes an AI-bot conversation suffices, but for those other moments, live chat, voice calls, video calls, and co-browsing are available to foster deeper, more personal customer relationships.

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Text Chat

Always be there for your customers with omnichannel live chat. Whether they're visiting your website or reaching out via social channels like WhatsApp or Messenger, you can promptly and efficiently address their inquiries for a seamless experience.

Voice Call

Human-to-human voice communication remains unrivalled, offering the ability to swiftly answer questions and resolve issues without the hassle of typing. This personal touch not only speeds up service but also builds trust and deepens customer connections.

Video Call

Close more deals with the power of video calls. Show your product in action, demonstrate its unique value, and bring in subject-matter experts for real-time advice - all without having to leave the live chat.

Co-Browsing

When communication barriers arise, seeing the problem firsthand can be crucial. Screen sharing allows agents and customers to share their screens in real-time, enabling agents to pinpoint the issue and provide precise guidance.

liveChat

Text Chat

Always be there for your customers with omnichannel live chat. Whether they're visiting your website or reaching out via social channels like WhatsApp or Messenger, you can promptly and efficiently address their inquiries for a seamless experience.

voiceChat

Voice Call

Human-to-human voice communication remains unrivalled, offering the ability to swiftly answer questions and resolve issues without the hassle of typing. This personal touch not only speeds up service but also builds trust and deepens customer connections.

videoCall

Video Call

Close more deals with the power of video calls. Show your product in action, demonstrate its unique value, and bring in subject-matter experts for real-time advice - all without having to leave the live chat.

coBrowsing

Co-Browsing

When communication barriers arise, seeing the problem firsthand can be crucial. Screen sharing allows agents and customers to share their screens in real-time, enabling agents to pinpoint the issue and provide precise guidance.

Improve Agent's Productivity with AI Co-pilot

Deliver faster and smarter customer support by empowering your agents and sales reps to work more effectively with Generative AI

AgentChatsSummary

Chat Summary

Improve agent efficiency by providing concise summaries of past bot or agent conversations. This enables agents to swiftly grasp the context without wading through lengthy transcripts.

replyRephrase

Reply Rephrase

Equip agents with an AI-powered proofreading assistant to refine their responses to customers. This helps minimise grammatical errors and typos, ensuring each reply is professional and polished.

aiPoweredSearch

Reply suggestions

Provide real-time assistance to agents with suggested replies, relevant knowledge base articles, and recommend responses, ensuring every response is always accurate, consistent, and aligned with your brand voice.

Designed for Enterprises that Make Customer-first a Top Priority

Turn every live chat into a business opportunity with features specifically designed for businesses that prioritise customer satisfaction.

Intelligent Routing, Smooth Bot-to-Agent Handoffs

Effortlessly hand over conversations from bots to live agents while preserving chat history and context. Customise your routing logic based on inquiry keywords and agent expertise, or implement round-robin routing to streamline queue management.

intelligentRouting

neverMiss

Never Miss a Conversation with Omnichannel Presence

Engage your customers across all your digital properties, including websites and apps, and on every digital channel like Messenger and WhatsApp. Now, you can extend your customer support in real time, wherever they are.

Sharpen Agent's Performance with AI-driven Insights

Evaluate the performance of your customer service team and discover ways to improve with key AI-driven insights. Analyse metrics such as response time, missed chats, chat conversions, and CSAT scores to make data-backed decisions.

Explore Analytics

sharpenAgents

essential

Essential and Flexible Integrations

Easily connect to your technology stack—CRM, shopping cart, knowledge base systems, and more—for a streamlined engagement experience. From Salesforce to Zendesk, we've got you covered with off-the-shelf integrations and a highly flexible API.

Integrations

Let's work together to Perfect
Every Customer Engagement

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EnableX Live Chat, Delivering
Unlimited Opportunities

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Technical Support

Diagnose and resolve complex issues in real time with threeway video calling support among the customer, agent, and engineer. This setup provides hands-on guidance and ensures that problems are accurately addressed.

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Product Demo

Showcase and demonstrate your products to customers through face-to-face video chat, using screen sharing and annotation to instantly illustrate how a product is used, adding an extra layer of engagement and clarity

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Sales and Lead Generation

Engage prospects browsing your website with live chat and an AI co-pilot. Answer their questions and offer personalised product recommendations based on their inquiries and preferences, thus enhancing the shopping experience and boosting conversions

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Virtual Tour

Address homebuyer inquiries through a chatbot and escalate to a video call for a virtual house tour with an estate agent when necessary.

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Preliminary Interviews

Guide candidates to upload documents and complete registration, through an HR bot before escalating to a video call with an HR representative

More Use Cases

Explore Other Dialogs Cloud Solutions

VoiceAssist

AI Chat Assist

Enhance your customers' self-service experience with a conversational AI bot that understands, empathizes, and resolves issues at scale

Explore Chat Assist

HumanAssist

AI Voice Assist

Upgrade your phone support with AI-driven, human-like voice engagement that scales.


Explore AI Voice Assist

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