Boost customer engagement with AI Live Assist, seamlessly blending text, voice, and video calling while combining human expertise with AI technology for an enhanced support experience.
Cut the waiting time for a callback by seamlessly transitioning customers from a bot conversation to a live agent, with the full chat history retained
With voice and video chat capabilities, agents can read customer emotions, enabling them to personalise interactions and more accurately address concerns.
Live chat creates better opportunities to address potential concerns, clarify doubts, and guide users towards making a purchase decision.
Sometimes an AI-bot conversation suffices, but for those other moments, live chat, voice calls, video calls, and co-browsing are available to foster deeper, more personal customer relationships.
Always be there for your customers with omnichannel live chat. Whether they're visiting your website or reaching out via social channels like WhatsApp or Messenger, you can promptly and efficiently address their inquiries for a seamless experience.
Human-to-human voice communication remains unrivalled, offering the ability to swiftly answer questions and resolve issues without the hassle of typing. This personal touch not only speeds up service but also builds trust and deepens customer connections.
Close more deals with the power of video calls. Show your product in action, demonstrate its unique value, and bring in subject-matter experts for real-time advice - all without having to leave the live chat.
When communication barriers arise, seeing the problem firsthand can be crucial. Screen sharing allows agents and customers to share their screens in real-time, enabling agents to pinpoint the issue and provide precise guidance.
Always be there for your customers with omnichannel live chat. Whether they're visiting your website or reaching out via social channels like WhatsApp or Messenger, you can promptly and efficiently address their inquiries for a seamless experience.
Human-to-human voice communication remains unrivalled, offering the ability to swiftly answer questions and resolve issues without the hassle of typing. This personal touch not only speeds up service but also builds trust and deepens customer connections.
Close more deals with the power of video calls. Show your product in action, demonstrate its unique value, and bring in subject-matter experts for real-time advice - all without having to leave the live chat.
When communication barriers arise, seeing the problem firsthand can be crucial. Screen sharing allows agents and customers to share their screens in real-time, enabling agents to pinpoint the issue and provide precise guidance.
Deliver faster and smarter customer support by empowering your agents and sales reps to work more effectively with Generative AI
Improve agent efficiency by providing concise summaries of past bot or agent conversations. This enables agents to swiftly grasp the context without wading through lengthy transcripts.
Equip agents with an AI-powered proofreading assistant to refine their responses to customers. This helps minimise grammatical errors and typos, ensuring each reply is professional and polished.
Provide real-time assistance to agents with suggested replies, relevant knowledge base articles, and recommend responses, ensuring every response is always accurate, consistent, and aligned with your brand voice.
Turn every live chat into a business opportunity with features specifically designed for businesses that prioritise customer satisfaction.
Effortlessly hand over conversations from bots to live agents while preserving chat history and context. Customise your routing logic based on inquiry keywords and agent expertise, or implement round-robin routing to streamline queue management.
Engage your customers across all your digital properties, including websites and apps, and on every digital channel like Messenger and WhatsApp. Now, you can extend your customer support in real time, wherever they are.
Evaluate the performance of your customer service team and discover ways to improve with key AI-driven insights. Analyse metrics such as response time, missed chats, chat conversions, and CSAT scores to make data-backed decisions.
Easily connect to your technology stack—CRM, shopping cart, knowledge base systems, and more—for a streamlined engagement experience. From Salesforce to Zendesk, we've got you covered with off-the-shelf integrations and a highly flexible API.
Diagnose and resolve complex issues in real time with threeway video calling support among the customer, agent, and engineer. This setup provides hands-on guidance and ensures that problems are accurately addressed.
Showcase and demonstrate your products to customers through face-to-face video chat, using screen sharing and annotation to instantly illustrate how a product is used, adding an extra layer of engagement and clarity
Engage prospects browsing your website with live chat and an AI co-pilot. Answer their questions and offer personalised product recommendations based on their inquiries and preferences, thus enhancing the shopping experience and boosting conversions
Address homebuyer inquiries through a chatbot and escalate to a video call for a virtual house tour with an estate agent when necessary.
Guide candidates to upload documents and complete registration, through an HR bot before escalating to a video call with an HR representative
Enhance your customers' self-service experience with a conversational AI bot that understands, empathizes, and resolves issues at scale
Upgrade your phone support with AI-driven, human-like voice engagement that scales.
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